Representative--Bilingual

First National Financial LP is one of Canada’s largest non-bank lenders, seeking a Bilingual Insurance Representative for their Residential Insurance Team. The role involves providing administrative assistance and managing insurance claims, ensuring accurate records and communication with borrowers and third parties.

Responsibilities

• Process and update insurance policies and cancellations related to mortgaged properties and ensure all insurance records are accurately updated
• Review and monitor insurance coverage for mortgaged properties to ensure adequate coverage as per company policy
• Respond to borrowers, and insurance brokers in a timely manner to their inquiries regarding property insurance and provide assistance with insurance related documentation
• Monitor insurance claims affecting mortgaged properties, coordinate with borrowers, insurance adjusters, contractors and other third-party vendors to ensure repairs are completed in accordance with insurance and lender requirements
• Obtain and review documentation from contractors and clients confirming completion of repairs to the properties
• Arranging payment of insurance proceeds to applicable parties
• Conduct on-site inspections, to verify that repairs related to insurance claims has been completed and that the property condition complies with lender requirements
• Perform title searches and review property records to ensure no construction liens are present
• Oversee loans that are placed on forced placed insurance and administer insurance documents provided as correct and accurate to process applicable refunds for accounting approval
• Assist with administrative and operational projects assigned by management to support the Residential Insurance department

Skills

• Post secondary education and/or equivalent work experience preferred
• Knowledge of Microsoft Office Applications
• Strong attention to detail
• Proven organizational skills and demonstrated ability to prioritize and multitask
• Strong communication abilities to engage in email and telephone interactions with borrowers and third parties
• Time management skills
• Customer service experience
• Confidence and assertiveness to deal with subject matter experts in the insurance industry (brokers, agents, lawyers etc.)
• Adaptability and flexibility to deal with changing policy landscape

Benefits

• Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
• Hybrid working environment
• Extensive training programs to set our employees up for success
• Modern office environment conducive to collaboration
• Supportive teamwork culture
• Opportunities to give back to the communities and work through events focused on a variety of charities
• Ongoing social events throughout the year

Company Overview