[Remote] Training Coordinator

Note: The job is a remote job and is open to candidates in USA. Airbnb is a global hospitality service that connects hosts and guests, and they are seeking a Training Coordinator to support their Global Operations Training team. The role focuses on managing vendor training operations, facilitating communication, and ensuring training documentation is maintained effectively.

Responsibilities

• Act as an internal Airbnb POC, supporting vendors and channeling questions and feedback to appropriate teams within Airbnb, including Service Delivery Partner Optimization, Workforce Management, Knowledge Management and Quality
• Build and preserve trusted relationships through clear and direct communication, collaboration and delegation across multiple levels, internally and externally
• Coordinate the logistics of internal new hire training by working closely with Talent, Recruiting and the Learning Facilitation Team Manager
• Develop and drive vendor trainer engagement initiatives, including organizing and moderating regular meetings
• Ensure training performance documentation is accessible, completed correctly and in full, and conduct regular audits to ensure required maintenance is addressed in a timely manner
• Support with troubleshooting technical issues and driving completion of critical projects

Skills

• Experience working with training operations and third-party vendors
• Excellent organization, attention to detail, flexibility, proactivity and resourcefulness
• Strong communication and interpersonal skills, with a proven track record of the ability to work across departments and levels
• Adaptability to quickly adjust to new technologies, business needs and workload reprioritization
• Willingness to travel, if necessary (up to 25%)
• Preferred knowledge of Tableau, SQL and other Airbnb databases, including creating queries and manipulating large data sets
• Preferred familiarity with Absorb (LMS) and Orchestra (TMS)

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits

Company Overview