[Remote] Customer Service Specialist - Outreach

Note: The job is a remote job and is open to candidates in USA. HealthMark Group is a leading organization in the healthcare sector focused on revolutionizing the release of medical records. The Customer Service Specialist - Outreach role involves providing excellent customer service, assisting requestors with medical records, and ensuring accurate documentation of all interactions.

Responsibilities

• Monitor the company emails, faxes, and chat line as assigned
• Provide detailed information while assisting requestors with status of requests for medical records
• Field emails or faxes to the appropriate departments
• Ensure notes are accurate and detailed. All actions require a note in Med-Release
• Making sure we provide detailed information to clients, patients and requestors
• Have an overview of all HealthMark- Group departments’ roles and responsibilities
• Know the proper use and understanding of statuses
• Fax and/or email records securely to requestors when requested
• Assist requestors and patients on how to submit a request online or by fax
• Assist requestors on how to download medical records through Med-Release
• Meet daily goals of 100 emails resolved or 200 faxes depending on assigned inbox

Skills

• Excellent communication skills, strong analytical and problem-solving skills
• Type 35+ WPM
• Ability to multi-task, prioritize duties, and have strong time management skills
• Proficient computer skills with software applications such as Microsoft Office
• Maintain a positive, empathetic, and professional attitude toward customers always
• High school diploma or GED required
• Previous Medical Records Experience – Knowledge of HIPAA preferred but not required
• Fast learner, Ability to adapt to change/ flexibility a must
• Self-motivated and able to work independently - Quick worker - Someone who strives to do more
• Dependable
• Candidate must maintain a high level of business integrity and diligence
• Passionate about people and be able to show patient empathy is a must
• Team player
• Positive attitude

Benefits

• Medical, dental, and vision insurance
• 401k matching
• Remote opportunities
• Paid time off
• Paid volunteer day of your choice

Company Overview