Member Success Associate

The Health Management Academy (THMA) brings together health system leaders and innovators to address industry challenges. The Member Success Associate plays a crucial role in enhancing member engagement and participation by managing outreach, tracking metrics, and coordinating events.

Responsibilities

• Coordinate and project manage weekly team meetings, including tracking follow-up items and reporting on member engagement and utilization metrics
• Monitor member KPIs and participation trends to assess membership health and provide insights that support retention and attendance strategy
• Support the execution of member engagement plans designed to increase participation across Academy programs and events
• Lead event recruitment and registration efforts for in-person and virtual events, including attendee identification, outreach support, bio collection, hotel tracking, and registration tracking
• Partner with Program Leads, Events, Account Management, Marketing, and other recruitment leads to support targeted recruitment campaigns for new, underrepresented, and strategic programs
• Coordinate member calls and scheduling across health system invitees, ensuring a high-quality and responsive member experience
• Maintain accurate member records, participation data, and reporting tools to ensure visibility into engagement activity and outcomes
• Help identify opportunities to improve internal processes, member communications, and event-related workflows
• Serve as a reliable day-to-day resource for internal stakeholders by helping manage logistics, follow-ups, and operational tasks tied to member success
• Contribute to special projects and additional responsibilities as assigned

Skills

• Bachelor's Degree required
• 1-2 years experience in a sales, marketing, project management, or customer-focused role
• Interest in the Healthcare Industry
• Ability to come into the office 2 days a week (hybrid opening)
• Customer-focused
• Ability to influence others at senior levels
• Ability to perform a variety of duties within any work-day
• Organizational skills from planning to execution of tasks and projects
• Attention to detail
• Ability to work independently and as a team member
• Self-directed and resourceful
• Excellent communication and interpersonal skills both internally and externally by phone and via email
• Able to develop personal organization tactics to meet goals
• Able to find multiple solutions to a complex problem
• Able to manage multiple competing priorities
• Interest in healthcare subject matter

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Cell phone and commuter reimbursements
• Generous paid time off
• Paid parental leave
• Learning and development programs
• Coaching for working parents and caregivers
• Free therapy and professional coaching sessions
• One-on-one financial coaching
• Free legal support services

Company Overview

Company H1B Sponsorship