[Remote] Technical Support Specialist

Note: The job is a remote job and is open to candidates in USA. Marigold is a fast-growing marketing technology company that helps businesses strengthen customer relationships through its platforms. They are seeking a Technical Support Specialist to provide exceptional user experiences, support customer needs, and collaborate across teams to enhance products and processes.

Responsibilities

• Develop deep expertise in our product suite to confidently support customer needs
• Respond to customer inquiries via email and phone in a timely, accurate, and personable manner
• Research, troubleshoot, and resolve technical issues, including complex or advanced cases
• Provide best practice guidance to customers using our email marketing and automation tools
• Escalate cases appropriately and collaborate cross-functionally to drive resolution
• Share customer insights with Product and internal teams to enhance the in-app user experience
• Maintain and contribute to internal documentation and knowledge resources
• Stay current on new product features, updates, and evolving support processes

Skills

• 1–2 years of experience in customer support or technical support roles
• Experience in customer-facing environments
• Strong problem-solving and troubleshooting skills
• Demonstrated ability to manage multiple priorities in a fast-paced environment
• Team-oriented mindset with a focus on collaboration and continuous improvement
• Experience working in a remote or distributed team environment
• Experience with Salesforce or similar CRM tools
• Experience working with SaaS platforms
• Familiarity with Slack and Google Workspace
• Exposure to AI chatbots or AI-driven support tools

Benefits

• Medical/dental/vision insurance
• Life/accident/disabilities insurance
• Supplemental health benefits
• FSA
• EAP and pet insurance
• Generous time off (we call it Open Time Away) as well as paid holidays and a birthday benefit day off.
• Paid Volunteer Time
• 401k plan with a company match on your contributions.
• Employee-centric and supportive remote work environment with flexibility.
• Support for life events including paid parental leave.

Company Overview