[Remote] Technical Support Specialist

Note: The job is a remote job and is open to candidates in USA. Ringy is a user-friendly CRM platform dedicated to helping businesses optimize their processes. They are seeking a Technical Support Specialist to provide technical assistance, troubleshoot system issues, and enhance customer satisfaction through effective support and guidance on their platform.

Responsibilities

• Diligently answer client’s questions and concerns in our support queue with empathy and compassion
• Eager to accept inbound calls
• Occasionally participate in Webinars
• Utilize meeting softwares such as Zoom
• Manage customer relationships from initial contact through resolution
• Onboarding new users after 6 months of support training
• Other duties as assigned

Skills

• Highschool Diploma
• Minimum of 1 to 2 years experience supporting customers
• Proficiency in Technical Support and Troubleshooting techniques
• Strong Customer Support and Customer Satisfaction skills
• Advanced Analytical Skills for problem-solving and decision-making
• Effective communication and interpersonal skills
• Ability to work independently in a remote environment
• Previous experience in CRM or SaaS systems is a plus
• Familiarity with customer service tools and platforms is advantageous

Benefits

• Health / vision / dental insurance / life insurance
• Paid vacations and sick days
• 401(k) retirement plan
• $50 per month towards gym membership

Company Overview