Collection Customer Service Agent

National Bank of Canada is seeking a Collection Customer Service Agent to join their Collection team and make a difference in people's lives. In this role, you will contact clients, analyze their financial situations, and suggest payment agreements to help them achieve financial health.

Responsibilities

• Contact clients and establish trust-based relationships
• Analyze and understand large amounts of information in order to properly assess clients' financial situation
• Listen to clients’ needs and resolve their issues
• Set up solutions that are adapted to clients' financial situations
• Educate clients on their financial situation and highlight the benefits

Skills

• High school diploma
• Customer service and advisory experience
• Aptitude for building strong relationships and proactively establishing ties with clients
• Bilingualism (English/French) because the sector works with English-speaking and French-speaking clients
• Additional required languages: English, French

Benefits

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Opportunities to get involved in community initiatives
• Telemedicine service
• Virtual sleep clinic

Company Overview