[Remote] Remote Collections Specialist

Note: The job is a remote job and is open to candidates in USA. ADT is the #1 smart home security provider in the U.S., dedicated to saving lives and protecting families and businesses. They are seeking a Remote Collections Specialist who will handle inbound and outbound calls, resolve billing inquiries, and ensure customer satisfaction while meeting compliance and quality standards.

Responsibilities

• Resolve inbound and outbound calls by using multiple applications and screens
• Respond to general billing inquiries to review and resolve account issues
• Ability to negotiate and obtain payments today or postdate within 7 days
• Direct customers to appropriate team within ADT if issue is outside the scope of the collection’s role
• Ability to clearly explain billing charges and answer any questions related to billing
• Ask probing questions to overcome objections by utilizing negotiation skills
• Meet minimal standards/goals monthly
• Meet all compliance and QA standards
• Flexibility with special projects which may require overtime
• Maintain appropriate attendance and adherence goals

Skills

• High school diploma or equivalent
• Minimum of one (1) years in first-party collections (non-A/R), specific relatable experience includes: Car loan, financial and credit card collections including taking payments from customers and/or setting up payment arrangements, advising required payment amount
• Customer Service experience in a remote setting
• Multi Computer-screen navigation, multiple applications, strong negotiation skills
• Basic typing, math, and problem-solving skills
• Strong communication and verbal skills
• Ability to multitask with multiple computer programs
• PC experience and/or ability to learn basic functions
• High speed internet required: DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC
• Internet speeds of at least 50 mbps to download and 25 mbps to upload

Benefits

• Healthcare benefits
• 401(k) plan and company match
• Short-term and long-term disability coverage
• Life insurance
• Wellbeing benefits
• Paid time off
• 6 paid holidays

Company Overview