[Remote] Relocation Advisor I (Temp-to-Perm)

Note: The job is a remote job and is open to candidates in USA. Sirva is a global leader in moving and relocation services, and they are seeking a Relocation Advisor I to support relocating Government of Canada transferees and their families. The Advisor will provide guidance, assistance, and administrative support while managing transferee expectations and requests.

Responsibilities

• Provide relocation assistance and support via emails, inbound & outbound phone calls and chats – answer general inquiries on benefits and entitlements as per the relocation directive, expense management and Secure Website
• Deliver planning sessions for IA/ER, On Assignment, Domestic, Unaccompanied and First moves – provide relocation policy, process, and expense management advice via scheduled 30-minute sessions by phone or video call
• Manage expenses – review and process advance requests and expense claims for IA/ER, On Assignment, Domestic, Unaccompanied and First moves
• Update relocation files – record detailed notes for each communication & action to the corresponding relocation file
• Perform various administrative tasks to support the Contact Centre

Skills

• Enhanced Security Clearance is required, as provided by the Government of Canada
• Possess strong customer service and communication skills across multiple digital platforms, including video calls, chats, emails and phone calls
• Are highly organized with effective time management skills to manage multiple transferee requests at one time across a number of different clients
• Demonstrate relevant experience of working in a fast paced environment, delivering quality and timely services to meet service level agreements
• Are a self-starter with initiative and have the drive to succeed
• Are able to work independently as well as in a team environment; use your judgement to make sound decisions
• Identify areas for enhancement or improvement; work with management to systematically resolve
• Are bilingual, which is highly advantageous

Benefits

• Comprehensive benefits package that includes choice of two Medical plans and two dental plans
• Retirement plan, RRSP employer match (after 1 year)
• Life & Disability Insurance

Company Overview