Remote Part-Time Customer Experience Associate – Delivering Exceptional Fashion Rental Support & Client Services

About Us

Welcome to arenaflex, where we're revolutionizing the fashion industry by pioneering the world's first Closet in the Cloud. Since our founding in 2009, we've been transforming the way people get dressed, inspiring millions with a more joyful, sustainable, and financially-savvy way to feel their best every single day. As the ultimate destination for circular fashion, we offer infinite points of access to our shared closet through fully customizable subscriptions, one-time rentals, and ownership options.

At arenaflex, we curate an extraordinary collection of designer apparel, accessories, and home decor from over 700+ brand partners, all supported by our proprietary technology and one-of-a-kind reverse logistics operation. Our innovative approach has earned us recognition as a disruptor in the industry, and we're just getting started. We believe that fashion should be accessible, sustainable, and enjoyable for everyone—and that's exactly what we're building.

Join us in our mission to democratize fashion and create memorable experiences for every customer who walks through our virtual doors.

About the Team

Our Customer Experience team is the heart and soul of arenaflex. We live and breathe our mission of empowering customers to feel amazing—from the moment they first browse our collection to the instant they step out in their perfect outfit. Our team members have been called fit gurus, shipping virtuosos, and even fashion therapists, but what we really are is a family of passionate problem-solvers dedicated to creating magical moments for every customer.

When you join Customer Experience at arenaflex, you're not just taking a job—you're becoming part of a supportive, growth-oriented team that values collaboration, empathy, and excellence. Our team leaders are invested in your success, providing ongoing coaching, feedback, and opportunities for professional development. We celebrate wins together, learn from challenges together, and continuously strive to elevate the customer experience.

This is a fantastic opportunity to work with a great team in a dynamic, fast-paced environment where your contributions truly make a difference.

About the Job

As a Customer Experience Associate (CXA) at arenaflex, you will be responsible for ensuring that every customer receives the exceptional service that has come to define our brand. You'll be the frontline ambassador for arenaflex, delivering empathetic, detail-oriented solutions that turn ordinary interactions into extraordinary experiences. This is a part-time position offering approximately 20 hours per week, with flexibility to adjust between 15-29 hours based on business needs—our seasonal demands mean there's never a dull moment!

Important Training Information: All new hires must complete our comprehensive 4-week virtual training program, running Monday through Friday from 9:30 AM to 4:00 PM EST. This training covers everything you need to know about arenaflex, our products, and our customer service philosophy. Upon completion, you'll be required to pass an assessment to demonstrate your knowledge before beginning your part-time shifts.

Available Shift Times

We are currently hiring for the following shift schedules:

• Saturday – Tuesday, 9:00 AM – 2:00 PM EST


• Sunday – Wednesday (Sunday 1:00 PM – 6:00 PM & Monday-Wednesday 2:00 PM – 7:00 PM EST)


• Monday – Friday, 4:00 PM – 8:00 PM EST


• Monday/Tuesday/Thursday/Friday, 2:00 PM – 7:00 PM EST


• Wednesday – Saturday (Wednesday-Friday 2:00 PM – 7:00 PM & Saturday 1:00 PM – 6:00 PM EST)

Location Requirements: This is a remote position, but candidates must reside as permanent residents in one of the following states: Massachusetts, Colorado, Oregon, Texas, Illinois, Arizona, Florida, Virginia, Tennessee, or Kansas. International remote work is not permitted at this time.

What You'll Do

As a Customer Experience Associate, your daily responsibilities will include:

• Delivering Exceptional Service: Develop lasting relationships with customers through multiple communication channels including live chat, phone, SMS, and email. Each interaction is an opportunity to create a memorable experience.


• Brand Ambassadorship: Serve as a proud representative of arenaflex, consistently championing our core values and mission to democratize fashion for everyone.


• Product Expertise: Maintain comprehensive knowledge of all arenaflex products, including fit information, styles, and inventory availability to help customers find exactly what they're looking for.


• Personalized Styling Assistance: Help customers discover styles that match their individual taste, body type, and event needs—becoming their trusted fashion advisor.


• Problem Resolution: Troubleshoot and resolve customer issues with care and respect, actively listening to concerns and offering creative, effective solutions.


• Performance Excellence: Deliver personalized service while meeting quality and productivity goals that keep our operations running smoothly.


• Continuous Improvement: Share customer feedback and insights with team members and leaders to help evolve and enhance the overall customer experience.


• Team Culture: Contribute to a positive, energetic, and empathetic team environment that makes coming to work a joy.

Who You Are

We're looking for candidates who bring a unique blend of skills, attitude, and dedication. The ideal candidate for this role possesses:

• Customer Experience Background: At least 2 years of experience working in a customer-focused environment where you developed strong service skills.


• Problem-Solving Abilities: You think quickly on your feet and make sound decisions in fast-paced situations, turning challenges into opportunities.


• Resilience and Positivity: Handling difficult customer issues is challenging work—you approach every day with a positive attitude and bounce back quickly from setbacks.


• Multitasking Excellence: You can assist multiple customers simultaneously (3+ on chat) while maintaining an exceptional level of service and attention to detail.


• Strong Communication Skills: You listen actively to understand customer needs, express ideas clearly, and communicate persuasively to achieve positive outcomes.


• Integrity and Ethics: You are honest and ethical in all interactions, upholding company values and policies without compromise.


• Efficiency and Accountability: You understand productivity metrics and hold yourself accountable to delivering quality assistance with speed and precision.


• Dedication to Excellence: You're committed to providing an exceptional experience during every single customer interaction—no exceptions.


• Empathy and Understanding: You can see situations from the customer's perspective and provide solutions that align with arenaflex's core values.

Requirements & Technical Specifications

To succeed in this role, you must have:

• Technical aptitude and strong problem-solving skills


• Computer proficiency with G Suite, Google Chrome Browser, Slack, Zoom, and similar tools


• High-speed internet access from a cable or fiber provider with a minimum 10Mbps connection


• A quiet, professional workspace suitable for handling customer communications


• Availability to complete the required 4-week training program


• Flexibility to work varying hours based on business needs (15-29 hours per week)

Equipment Provided: arenaflex will provide a laptop and headset for your work needs.

Compensation & Benefits

We believe in fair, competitive compensation that reflects your skills and contributions. The starting pay rate for this position varies by work location:

• $16.00/hour: Massachusetts, Colorado, Oregon, Texas, Illinois, Arizona, Virginia, Florida


• $14.50/hour: Tennessee, Kansas

Note: The starting pay rate is non-negotiable and based on your work location.

At arenaflex, we value our team members and offer a range of perks including:

• Employee access to our incredible designer wardrobe


• Comprehensive training and ongoing professional development


• Flexible remote work arrangements


• Access to wellness resources and employee assistance programs


• Discounts on arenaflex products and services


• Community of supportive teammates and leaders

Career Growth Opportunities

Customer Experience at arenaflex is more than a job—it's a career path. Many of our leaders started in CX roles and grew into positions across the organization. You'll gain invaluable skills in communication, problem-solving, fashion styling, and business operations that translate to countless opportunities within our company and beyond.

We're committed to investing in your growth through continuous training, mentorship programs, and internal advancement opportunities. As you excel in your role, you'll have access to specialized tracks in areas like team leadership, quality assurance, training, and specialized customer segments.

Work Environment & Culture

Working remotely with arenaflex means you're part of a virtual team that spans across multiple states, united by our shared mission and values. We foster a culture of collaboration, transparency, and belonging where every voice matters. Our team celebrations, recognition programs, and inclusive initiatives ensure you feel connected even when working from home.

We embrace diversity and believe that different perspectives make us stronger. arenaflex is an equal opportunity employer, and we prohibit discrimination based on any legally-recognized basis including race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, genetic information, veteran status, or any other protected characteristic.

Join Our Team

If you're passionate about delivering exceptional customer experiences, thrive in a fast-paced environment, and want to be part of a company that's changing the fashion industry, we want to hear from you! Apply today and take the first step toward an exciting career with arenaflex.

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