[Remote] Operations Support Team Delivery Specialist

Note: The job is a remote job and is open to candidates in USA. Alight is a company focused on empowering clients to build a healthier and more financially secure workforce. The Operations Support Team Delivery Specialist will manage complex operational tasks, support end-to-end operations, and collaborate cross-functionally to ensure accurate and compliant outcomes.

Responsibilities

• Managing complex operational tasks, escalations, report and data analysis, and daily delivery activities
• Processing end-to-end client, carrier, and vendor cases across eligibility, enrollment, HRA, Medicare, PAR, AOR, and ancillary products
• Executing inbound and outbound file processing while maintaining accurate client and carrier data in CRM systems
• Identifying, researching, and resolving eligibility, enrollment, and file mismatches through root cause analysis
• Communicating effectively with clients, carriers, vendors, and internal stakeholders to resolve issues and deliver updates
• Supporting enterprise service delivery for business-as-usual work and new implementations or enhancements
• Meeting contractual SLAs by managing case volumes, escalations, and timely resolution updates
• Monitoring and supporting service metrics in partnership with Analysts and Senior Analysts
• Participating in onboarding, training delivery, coaching, and continuous improvement initiatives
• Serving as an operational contact and backup Delivery Specialist for aligned clients and carriers

Skills

• Possess good written and verbal communication skills, including presentation and stakeholder communication
• Demonstrate proven time management and prioritization skills to consistently meet deadlines
• Have experience supporting small to medium operational projects and service delivery
• Have intermediate proficiency in Microsoft applications, including Excel, Word, PowerPoint, Outlook, and OneNote
• Possess working knowledge of CRM systems, including basic to intermediate reporting and advanced finds
• Demonstrate ability to analyze data, identify root causes, and document resolutions using available tools
• Have experience collaborating cross functionally with Client Delivery and Carrier Delivery teams
• Display familiarity with file handling processes and technical documentation such as TRDs, SOPs, DLPs, and QRGs
• Be proficient with operational tools such as WinSCP, UltraEdit, Jira, ServiceNow, Azure DevOps, and SharePoint
• Have working knowledge of relevant Medicare and benefits laws, regulations, and their impact on associated processes

Benefits

• Health, dental and vision coverages starting Day One
• Wellbeing programs
• Retirement plans with contribution matching
• Generous time off
• Parental leave
• Continuing education
• Career growth opportunities

Company Overview