[Remote] Online Chat Representative (Computer Hardware / Remote Customer Support)

Note: The job is a remote job and is open to candidates in USA. Mediabistro is a global technology company that designs and manufactures high-performance computer components and accessories. They are hiring a fully remote Online Chat Representative to handle inbound chat messages, provide information about services and orders, and document customer interactions.

Responsibilities

• Responding to customer inquiries via live chat in a timely and professional manner
• Providing accurate information about services, orders, or processes
• Documenting conversations and updating customer records in internal systems
• Escalating complex issues to appropriate teams when necessary
• Maintaining confidentiality and following communication guidelines
• Performing light administrative and data entry tasks as needed

Skills

• High school diploma or equivalent
• Strong written communication skills with a clear, professional tone
• Basic computer proficiency (Microsoft Office or Google Workspace)
• Ability to navigate multiple tabs, tools, and systems
• Strong attention to detail and ability to follow instructions
• Reliable internet connection and personal computer
• Ability to work independently in a remote environment
• Previous customer service, chat support, or administrative experience
• Experience working remotely or in a digital support role
• Familiarity with CRM systems or chat platforms

Benefits

• Healthcare benefits
• Paid time off
• Equipment provided for remote work
• Paid training
• Additional company incentives

Company Overview