Customer Account Executive, Enterprise

Ironclad is the leading AI contracting platform that transforms agreements into assets. The Enterprise Customer Account Executive is responsible for driving retention and growth across a portfolio of strategic, upmarket customers, managing the end-to-end renewal motion while identifying and closing expansion opportunities within the installed base.

Responsibilities

• Driving retention and growth across a portfolio of strategic, upmarket customers
• Owning the end-to-end renewal motion while identifying and closing expansion opportunities within the installed base
• Ensuring disciplined commercial execution, strong forecast accuracy, and consistent customer outcomes
• Balancing strategic thinking, data-driven decision making, and hands-on execution

Skills

• At least 1 year in Sales role
• Proven experience owning and executing complex renewal motions end-to-end
• Demonstrated ability to identify, build, and close upsell and cross-sell opportunities within an installed base
• Strong commercial acumen, including pricing strategy, negotiation, and deal management
• Ability to analyze customer data and translate insights into actionable plans
• High level of organization with strong pipeline management and forecast accuracy
• Experience working cross-functionally with Sales, Customer Success, Product, and Support teams
• Ability to manage multiple accounts and priorities in a fast-paced, high-growth environment
• Strong communication skills with experience navigating multiple stakeholders, including executive audiences
• Trusted advisor mindset with the ability to balance customer advocacy and commercial outcomes
• Proactive, ownership-driven approach with a focus on execution and results

Benefits

• 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
• Market-leading leave policies, including gender-neutral parental leave and compassionate leave
• Family forming support through Maven for you and your partner
• Paid time off - take the time you need, when you need it
• Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
• Mental health support through Modern Health, including therapy, coaching, and digital tools
• Pre-tax commuter benefits (US Employees)
• 401(k) plan with Fidelity with employer match (US Employees)
• Regular team events to connect, recharge, and have fun
• And most importantly: the opportunity to help build the company you want to work at

Company Overview

Company H1B Sponsorship