Sr. Specialist, Fraud Investigations ($22 per Hour)

FNBO is committed to the success of its employees and believes in being a force for good in the world. As a Fraud Investigations Specialist, you will support customers who have experienced fraud by investigating claims, determining the validity of disputes, and communicating effectively with affected individuals.

Responsibilities

• Communicate with customers who have experienced fraud while also reassuring these vulnerable customers that FNBO has their back
• Determine the validity of disputes and hold customers accountable if necessary
• Conduct an in-depth investigation and attempt to identify a suspect
• Contact law enforcement when necessary and provide important information
• Research and submit Suspicious Activity Referrals when necessary
• Understand chargeback lifecycles for Visa and Mastercard
• Review responses from merchants and respond accurately and professionally based on the information that was provided
• Understand Federal Regulation Z and ensure that all work is completed to the standard that is set forth
• Perform basic accounting and ensure that customer’s accounts balance after an investigation is complete
• Assist the Bankcard Recovery department by investigating claims of fraud and billing disputes on accounts in collections
• Effectively manage time to ensure performance is meeting or exceeding production goals

Skills

• High school diploma or GED
• Excellent oral and written communication skills
• Basic PC skills required with the ability to master the software programs we use (FQFD, TBS, PRM, etc.)
• A minimum of nine months of customer service experience
• Basic accounting skills with the ability to balance accounts
• Credit card dispute and chargeback experience is highly desired
• Familiarity with the credit card or banking industry

Benefits

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care
• Employee Banking
• Growth Opportunities
• Tuition Assistance
• Short-Term/Long-Term Disability Insurance

Company Overview