[Remote] Member Outreach Coordinator (Call Center Position)

Note: The job is a remote job and is open to candidates in USA. The Periscope Group is seeking a detail-oriented Member Outreach Coordinator to join their Client Services team part-time. The primary responsibility of this role is to make outbound phone calls to members regarding cases referred by health plans, ensuring accurate data entry and effective communication.

Responsibilities

• Make a high volume of outbound calls daily to members regarding cases received from health plans
• Collect and verify member information by phone, ensuring accuracy and completeness
• Accurately document all member interactions and update records in the system before case assignment
• Perform repetitive outreach and data verification tasks with consistency and attention to detail
• Address member questions or concerns, escalating to a Client Services Consultant as needed
• Collaborate with the Client Services team to ensure smooth handoff and thorough information transfer
• Conduct follow-up calls as necessary to gather outstanding information prior to case assignment
• Adhere to company policies, procedures, and all data privacy regulations while handling sensitive information

Skills

• High school diploma or equivalent required; associate or bachelor's degree preferred
• Previous experience in customer service, healthcare, or related fields is preferred
• Comfortable spending the majority of the workday making outbound phone calls
• Strong communication skills (verbal and written), with a professional and empathetic demeanor
• Proficiency in Microsoft Office Suite; experience with case management software is a plus
• Detail-oriented with strong organizational and multitasking skills
• Able to maintain accuracy and focus in a structured, process-driven environment
• Demonstrated ability to handle confidential information with discretion and professionalism
• Able to work independently, take initiative, and contribute within a team
• Must have a computer with a working camera and microphone, as well as a reliable home internet connection
• Bilingual (English/Spanish) skills are strongly preferred due to business needs
• Preferred Mountain Standard Time or Pacific Standard Time zone

Benefits

• Paid sick time
• Eligibility to enroll in the company’s 401(k) plan after three months of employment
• Spanish-speaking incentive for qualified bilingual staff

Company Overview