[Remote] IT Support Specialist

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is a company focused on connecting exceptional candidates with leading employers in the financial services industry. The IT Support Specialist provides first-line technical support to employees, ensuring smooth daily operations by resolving hardware, software, and connectivity issues.

Responsibilities

• Provide first-line support for hardware, software, and account issues via IT Service Desk channels
• Troubleshoot Windows, macOS, and mobile device problems; escalate complex incidents
• Configure and deploy laptops, peripherals, and mobile devices for new and existing employees
• Use remote support tools to assist end users and perform troubleshooting
• Support onboarding and offboarding with account setup, device provisioning, and access management
• Maintain IT asset inventory, conduct audits, and ensure hardware compliance
• Learn and support mobile device management tools for basic configuration and updates
• Document procedures, update knowledge bases, and contribute to process improvements
• Collaborate with IT team to identify recurring issues and recommend solutions
• Deliver professional and empathetic customer service in all interactions

Skills

• 0–2 years of experience in IT support, help desk, or technical assistance
• Basic understanding of Windows and macOS operating systems, user account management, and software installation
• Basic network knowledge including Wi-Fi, IP troubleshooting, and VPN
• Strong communication skills for explaining technical concepts to non-technical users
• Familiarity with Microsoft 365 and cloud identity platforms like Okta
• Willingness to learn new technologies and incorporate feedback
• Good organizational skills to manage multiple support requests
• Associate degree in Computer Science, Information Systems, or equivalent practical experience
• Experience in Service Desk or End User Support in corporate or financial services settings
• Exposure to MDM tools such as Intune, Jamf, or Tanium
• Knowledge of VPN solutions like ZScaler and collaboration tools like Zoom or Slack
• CompTIA A+ or equivalent entry-level IT certification
• Interest in advancing in IT Support, Systems Administration, or Cloud Technology

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