[Remote] Inside Sales Representative (Remote)

Note: The job is a remote job and is open to candidates in USA. Insulet Corporation is a global medical device market leader in diabetes care, dedicated to transforming lives with innovative products. The Inside Sales Omnipod Associate will be responsible for managing the patient onboarding process, ensuring a seamless experience for users of the Omnipod system, and collaborating with internal teams to enhance patient interactions.

Responsibilities

• Deploy a high level of customer service throughout the patient onboarding process, leading the patient from prescription to activating and registering the customers Omnipod device
• Track patient progress in the pipeline funnel and actively document actions taken or needed
• Analyze data insights and trends to effectively prioritize pipeline leads to drive business impact
• Take ownership in investigating data discrepancies or issues and work to resolve, involving appropriate stakeholders
• Leverage comprehensive product knowledge to address customer inquiries about Omnipod, highlighting its benefits and providing competitive comparisons
• Tailor communications that proactively address patient needs by taking a consultative approach to selling to drive patient adoption and support overall business objectives
• Proactively address challenges or patient concerns using data-driven solutions and identify opportunities to improve patient interactions
• Collaborate seamlessly with reimbursement and field sales in your territory to ensure patient leads progress after prescription has been fulfilled
• Effectively manage communications with pharmacy representatives to ensure patients appropriately receive Omnipod and data is accurately aligned across teams
• Provide support to territory partners (Territory Managers and Clinical Services Managers) for resolving provider or patient issues
• Continuously seek opportunities for process improvement and provide regular feedback and innovative suggestions to enhance Inside Sales and service operations
• Drive internal initiatives as identified and assigned by leadership

Skills

• Associate degree
• 0-1+ years of sales experience and demonstrated success in B2B / B2C or a related field (healthcare, pharmaceuticals, medical device, diabetes, or consumer products)
• Excellent communication skills, both oral and written
• Strong influencing, listening, and interpersonal skills
• Ability to manage a sales pipeline to effectively funnel leads through a short-term sales cycle with speed, consistent communication, and forecast precision
• Strong collaborator with the ability to build and nurture relationships
• Team-oriented to produce optimal sales results
• Ability to solve problems, take appropriate action, and persistently address obstacles or challenges to deliver successful outcomes
• Proficiency with technology (CRM systems, MS Office applications)
• Bachelor's degree
• Knowledge and understanding of the managed care industry
• Experience with Salesforce or other CRM system
• Knowledge of insulin pumps and continuous glucose monitors

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• And additional employee wellness programs

Company Overview