[Remote] Implementation Specialist

Note: The job is a remote job and is open to candidates in USA. Houzz is a leading platform for home remodeling and design, providing an all-in-one software solution for industry professionals. They are seeking an Implementation Specialist to deliver a seamless onboarding experience for Custom pros by managing data migration and ensuring that customer needs are met effectively.

Responsibilities

• Collaborate closely with Custom Pros post-sale and prior to onboarding to assess data migration needs and set expectations
• Host customer-facing calls when necessary to gather requirements, clarify data formats, and ensure a smooth transition into Houzz Pro
• Clean, format, and manipulate data to ensure accuracy, consistency, and compatibility with Houzz Pro’s system requirements
• Work cross-functionally with onboarding, sales, and product teams to troubleshoot issues and optimize the customer experience
• Serve as the point of contact for data migration questions, providing responsive, friendly, and professional customer support
• Maintain detailed documentation of migration processes and progress for internal tracking and customer communication
• Operate with a high level of independence, managing multiple projects simultaneously while maintaining quality and timeliness
• Communicate effectively with accounts via phone and Salesforce

Skills

• Permanent resident in one of the following states: FL, TN, or TX
• Base understanding in Excel/Google Sheets for importing and organizing project data
• Analytical thinker who looks for (and finds) answers in the data to drive improvement in performance
• Exceptional interpersonal skills
• Patience and enthusiasm for explaining complex concepts to a diverse audience
• Goal-oriented self-starter with multiple examples of success
• Exceptional written and oral communication skills
• Experience with construction management software solutions
• High achievement in previous role
• Data Driven Certifications

Benefits

• Paid Time Off (PTO)
• Home internet stipend
• Medical, dental, and vision benefits
• Maternity/paternity leave program
• Employee Assistance Program (EAP)
• Professional Development Reimbursement Program
• 401(k) retirement savings plans (Pre-Tax and Roth)
• Flexible Spending Accounts (FSA) - Medical & Dependent Care
• Health Savings Account (HSA) with company contribution
• Healthy at Houzz program

Company Overview