[Remote] Seasonal Live Services Agent

Note: The job is a remote job and is open to candidates in USA. ServiceTitan is a leading home services platform that is transforming the industry with innovative technology and solutions. They are seeking a Seasonal Live Services Agent I to provide exceptional customer experiences by addressing customer needs, booking services, and building strong relationships. This role requires a customer-centric approach and the ability to solve problems effectively while meeting performance targets.

Responsibilities

• Speak with customers over the phone, fully addressing their needs from start to finish
• Maintain a consistently empathic and supportive tone in all interactions
• Provide customers with information regarding available scheduling options, the scope of services offered, and the advantages and opportunities associated with membership
• Find creative solutions for customer issues, utilizing a network of service partners
• Guide customers through potential solutions to find the best match for them
• Book services and ensure completion/satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Meet targets with regard to contact rates, bookings, memberships, and other key performance indicators
• Be a fierce advocate for our members, keeping their best interests at the forefront of every interaction
• Train and mentor new Customer Solutions team members, teaching others to be customer-centric and fiercely protective of our mission to deliver customer-centric home services solutions

Skills

• Proven customer support, client service, or direct client-facing experience and skill
• Hungry to be part of something new, innovative and industry-changing - understanding the work and focus that requires
• Strong contact handling skills across phone, and email is essential, including active listening, grammar, spelling, and typing speed
• Familiarity with CRM systems and practices
• Customer-oriented, with an ability to adapt and respond to different personalities
• Excellent communication and presentation skills
• Ability to multitask, prioritize and manage time effectively
• Must have a general understanding of Internal Admin Portal
• Must have a strong working relationship with the Live Services team due to the collaborative nature of this role
• Bonus points if you have experience in the home services space

Benefits

• Flexible time off with ample learning and development opportunities to continue growing your career.
• Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.
• Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.

Company Overview