[Remote] Implementation Consultant – Maintenance Specialty

Note: The job is a remote job and is open to candidates in USA. Helm Operations Software Inc. is seeking an Implementation Consultant – Maintenance to join their Professional Services team. The role involves coordinating and facilitating the implementation of the Helm CONNECT software solution while providing high-quality customer service and technical leadership to clients.

Responsibilities

• Work with Helm project managers to develop implementation plans
• Perform project implementation tasks as defined in either the project schedule or per a packaged implementation approach, ensuring that all project deliverables have been completed with quality, and the customer is satisfied with the outcome
• Clearly understand and document requirements and design solutions to be achieved through configuration of the Helm products
• Configure systems and data to satisfy the client’s business processes
• Conduct formal training for our clients and business partners
• Discover additional product or training needs our customers may have
• Capture and clearly communicate requirements for custom development requests
• Record each contact with our customers accurately and in a clear, concise, and understandable format
• Expected to become an expert in our industry verticals and possess the ability to consult with our customers to improve their processes and their business performance
• Provide outstanding product support for our customers and business partners
• Keep the Helm team up-to-date on project status, challenges, risks and opportunities
• Enter all billable and non-billable time accurately on a daily basis
• Document any files, materials, FAQ’s Help Files etc, and ensure they are formatted with Helm’s brand standards
• Perform quality assurance (QA) related to requirements identified during solution design

Skills

• Must have software configuration and related technical skills
• The ability to troubleshoot complex technical issues and to identify problems and suggest solutions in a logical, user-friendly manner
• Willingness and availability to travel up to 50% of the time
• Must speak English at a native level
• Strong interpersonal skills: you are able to handle challenging situations with composure, professionalism, and courtesy
• Strong task management skills – able to manage multiple shifting priorities at any given time
• Proven proficiency with MS Suite (Word, Excel, Outlook, and PowerPoint)
• Proficiency leveraging AI to increase accuracy and efficiency
• University Degree or College Accreditation required
• Project Management training through PMI is an asset but not required

Benefits

• Remote-first flexibility (US-based)
• Company-paid health, dental, and vision benefits from day one
• Paid vacation + 5 floater days + birthday day off
• Employee Stock Purchase Plan (after 6 months)
• Professional development through Helm’s learning programs and development journeys
• A supportive, inclusive, and collaborative culture where great ideas are encouraged and acted on

Company Overview