[Remote] Finance Counselor I

Note: The job is a remote job and is open to candidates in USA. Southern New Hampshire University is a team of innovators focused on transforming lives through education. The Finance Counselor I will assist students in navigating the complexities of financing their education while providing proactive and caring support within the Student Financial Services Department.

Responsibilities

• Inbound and Outbound phone coverage
• Work with students and contacts according to SNHU's culture and brand behaviors to support the mission of the university
• You will apply financial aid, billing and registrar policies to all student interactions
• You will help students develop a financial strategy for their education and achieve their goal of graduation
• Provide excellent customer service to our online students over the phone (80%), by email (15%), and > 5% in person
• You will need to be available for incoming phone calls from students all over the world
• You will help us document student interactions in customer relationship manager
• You will participate in daily outbound calling campaigns as assigned
• Partner with departments outside of Financial Aid including Admissions and Advising to ensure the delivery of a high level of service to every student
• Meet expectations for Monthly Metrics and call reviews

Skills

• Employment is dependent upon successful access to the National Student Loan Data System, which requires all federal student loans to be in good standing and not in default and a credit check to review that student loans are not in default
• A background and credit check is required for employment
• Experience in a customer service related field and the knowledge of writing professional communications in a previous role
• Some college credits must be completed
• Reliable high speed internet
• Your at home work space is distraction free during working hours to maintain focus for the success of this position
• 1+ years of related experience with financial aid, billing, and registrar functions preferably in a higher education environment or contact center

Benefits

• High-quality, low-deductible medical insurance
• Low to no-cost dental and vision plans
• 5 weeks of paid time off (plus almost a dozen paid holidays)
• Employer-funded retirement
• Free tuition program
• Parental leave
• Mental health and wellbeing resources

Company Overview