**Experienced Full Stack Automotive Customer Service Advisor – Spanish Bilingual Remote Opportunity**

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a leading global company, we're committed to innovation, diversity, and inclusivity. We're seeking a talented and compassionate Spanish Bilingual Automotive Customer Service Advisor to join our remote team. If you're fanatical about customer interactions and have a strong desire to help others, we want to hear from you!

• *About arenaflex**

arenaflex is an award-winning global company recognized for our culture, diversity, leadership, and innovation. We help the world's best brands improve their businesses and better connect with their customers. With a strong focus on customer experience, we're growing our team of remote Spanish Bilingual Automotive Customer Service Advisors. This is an exciting opportunity for you to build a rewarding career in the automotive industry.

• *Key Responsibilities**

As an Automotive Customer Service Advisor on our team, you'll be responsible for:

• Answering all incoming customer phone calls within quality standards
• Capturing prospect information, including name, address, phone number, email, product of interest, source, and CRM questions
• Answering detailed product questions on the brand, current nameplates, and their performance capabilities
• Defining consumer needs by asking relevant CRM/product questions
• Selecting fulfillment items
• Completing price and equips statements for consumers
• Locating dealers following standard dealerization rules
• Categorizing callers and offering appropriate touchpoints (warm transfers to a dealer)
• Providing website navigation assistance to consumer-oriented brand sites
• Escalating outstanding issues
• Providing goodwill to customers on behalf of the client within client guidelines
• Communicating in written form (email/text chat) with consumers regarding products and programs supported
• Conducting CRM outbound follow-up calls to ensure receipt of fulfillment items and answer any additional questions
• Calling consumers to invite them to attend events
• Following critical elements of the arenaflex Call and File handling process
• Staying current with center procedures, product information, and online resource tools
• Appropriately managing customer complaints from initial call to resolution

• *Who We're Looking For**

As an Automotive Customer Service Advisor, you'll bring empathy, integrity, knowledge, and a unique compassionate style to every interaction. You'll have:

• High school diploma with 6+ months of customer service experience preferred
• Courteous and strong customer service orientation
• Ability to effectively communicate, both written and verbally
• Ability to learn, including strong problem-solving skills
• Dependable with proficient attention to detail
• Ability to rotate shifts, as needed
• A passion for helping others

• *What's in it for You?**

At arenaflex, we invest in our people and teams for ongoing personal and career development. In this role, you'll enjoy:

• Opportunities for performance incentives
• The opportunity to work from home
• Equipment provided
• Team Appreciation Day
• Customer Service Week
• World Clean Up Day, #MyOneEarthPromise, and other opportunities to support our communities and world
• Wellness activities
• Events that celebrate Diversity, Equity, and Inclusion
• Paid training
• US Full benefits – 401K medical, dental, vision, and an employee assistance program (EAP), which includes free counseling sessions, to support the needs of each team member
• The opportunity to shine in and grow your career with clear paths for development – we invest in you!
• Networking and leadership opportunities with Staff Resource Groups such as Network of Women, Black Professionals Network, Pride, and Ability
• Mentorship programs to help you create a strong foundation for a rewarding career
• Global citizenship, sustainability, and team event opportunities that help you make a difference in your community and beyond!
• Trained wellness partners to support you, as well as wellness training opportunities
• The satisfaction of helping others every day
• Referral bonuses
• Perks and benefits
• A diverse, global organization full of innovative, friendly people to bounce ideas off, learn from, and grow with

• *Join Our Team**

If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 270,000+ people around the globe choose to call arenaflex home.

We are proudly one team, one company, 'One arenaflex,' and we invite you to join us!

• *Equal Opportunity Employer**

arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites:

English:
Spanish:

To request a reasonable accommodation, please click here.

If you wish to review the Affirmative Action Plan, please click here.