[Remote] Field Auto Adjuster Columbus GA

Note: The job is a remote job and is open to candidates in USA. Allstate is a company that protects families and their belongings from life’s uncertainties. As a Field Auto Adjuster, you will be responsible for guiding customers through the claims process, writing estimates, and evaluating damage on-site.

Responsibilities

• You'll take the lead in writing estimates and guiding customers through the repair or total loss process, using a mix of in-person visits, virtual inspections, and written communication
• The Customer Service Expert – You bring Allstate’s Claims Culture to life by caring, empowering, and restoring
• The Investigator – You independently review casualty and related claims, assess damage, and interpret policy coverage with confidence and accuracy
• The Effective Communicator – You guide customers through a fast, fair, and easy claims process using phone, email, and video, adapting to their communication preferences and keeping them informed every step of the way
• The Negotiator – You evaluate and negotiate settlements with customers, vendors, carriers, and claimants, using sound practices and strategic approaches to handle complex or challenging situations
• The Problem Solver – You navigate a fast-paced environment using estimate tools, job aids, and settlement platforms—powered by strong critical thinking—to get the job done efficiently
• The Recorder – You maintain accurate, timely documentation in the claims system, ensuring each claim is well-organized, aligned with policy terms, and transparent from start to finish

Skills

• 18 months+ experience in auto collision estimating using CCC or Mitchell
• High School Diploma or a GED
• Proficient written and verbal communication skills to effectively interact with customers
• Strong attention to detail and ability to write precise and comprehensive estimates
• Comfortable with utilizing technology and various platforms for claims processing
• Excellent time management and organizational skills to manage multiple assignments effectively
• Valid driver's license and willingness to travel as part of the job requirements
• As a condition of employment, you may be expected to obtain an adjuster's license in multiple markets
• All required licenses will need to be obtained within 60 days of hire
• You must maintain all licensing required for your role, including any continuing education and/or other state-affiliated requirements for licensing renewal
• You are required to attend 2-weeks of in person training

Benefits

• Medical, dental, and vision coverage
• Allstate pension plan and 401(k) savings plan
• Ayco financial coaching
• Spring Health mental and emotional wellbeing resources
• Paid parental leave
• Adoption reimbursement
• Paid time off
• Tuition reimbursement
• Wellness incentives

Company Overview