[Remote] Enrollment Technician I (Remote)

Note: The job is a remote job and is open to candidates in USA. CareFirst BlueCross BlueShield is seeking an Enrollment Technician I to ensure accurate and timely enrollment of members into their systems. The role involves coordinating with various departments and handling member enrollment data while maintaining service excellence.

Responsibilities

• Enroll subscribers and dependents for all lines of business as requested via fax, U.S. mail, and/or e-mail
• Verify enrollment status, make changes to membership records, research and resolve enrollment system discrepancies, process membership terminations, and other forms of enrollment events
• Complete monthly reconciliation process and resolve discrepancies
• Coordinate with the Account Installation team as it pertains to member identification card process to ensure cards are not released until all enrollment updates are completed and audited
• Coordinate with the Billing Technician to ensure that all group enrollments are processed prior to running the monthly bill

Skills

• High School Diploma or GED
• Less than one year experience in membership enrollment, member services, billing, claims operations, and/or data analysis
• Must be able to work effectively in a team environment
• Must be able to adapt swiftly to multiple and rapidly changing priorities
• Must be able to learn and comprehend details of client accounts, process flow diagrams, and health insurance enrollment software
• Must be able to work effectively with large amounts of member enrollment data, paying close attention to detail upon entering data into the appropriate CareFirst system
• Must be able to use Microsoft Office, specifically Excel
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence
• Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging
• Must be eligible to work in the U.S. without Sponsorship

Benefits

• Comprehensive benefits package
• Various incentive programs/plans
• 401k contribution programs/plans

Company Overview