[Remote] DIT_Technical Support Representative (ON)_2026

Note: The job is a remote job and is open to candidates in USA. Connex Telecommunications Inc. is a growing outsourcing company committed to providing outstanding customer service. They are seeking a Technical Support Representative to field incoming calls and resolve technical concerns for Internet, Digital Phone, and Cable TV subscribers through troubleshooting and coordination of technician dispatch.

Responsibilities

• Provide exceptional customer service and problem solving by responding to inbound calls
• Resolve technical issues associated with customer's internet connection, cable TV and digital phone
• Have the ability to work with basic computer users who require assistance from agents who are patient and are strong communicators
• Be an active listener who can show empathy and patience in a non-scripted environment
• Work in a fast paced, high volume, environment
• Be comfortable with change
• Multitask efficiently using several Windows applications simultaneously to verify customer information, determine the root cause of any issue and provide the proper resolution
• Achieve performance goals for call time, accuracy, quality, de-escalation, and customer satisfaction

Skills

• Candidates must be legally able to work in Ontario, Canada
• Candidates should not be convicted of a criminal offense for which a pardon has not been received
• Must have a reliable and consistent internet connection and be able to hard wire the provided work router and PC into their home network
• Stellar attendance and punctuality are a must
• Minimum 1-year customer service experience preferred
• Ability to receive and implement ongoing feedback / coaching
• Exceptional customer service and interpersonal phone etiquette skills
• Comfortable with technology, the Internet, Windows, and competent typing skills
• Ability to successfully employ de-escalation strategies
• Strong oral/written communication skills
• Must be results oriented
• Motivated to be a consistent performer
• Flexibility in scheduling availability between 7am and 11:00pm Mon-Sun

Benefits

• Medical, Dental and Vision Benefits after 6 Months
• Performance based wage increases every 6 months
• Ongoing development and career advancement – We promote from within; advance your career through your actions!
• All training and equipment will be provided by Connex
• Additional earning opportunities possible for English/French bilingual

Company Overview