[Remote] Customer Support Specialist I

Note: The job is a remote job and is open to candidates in USA. SQUIRE is a leading business management system for barbers and shop owners. The Customer Support Specialist I serves as the first point of contact for customers, providing assistance and troubleshooting to help them succeed on the SQUIRE platform.

Responsibilities

• Respond promptly to customer inquiries through chat, email, and phone
• Troubleshoot and resolve common technical and account-related issues
• Escalate complex cases to Tier II or other departments as needed
• Maintain accurate and detailed records of customer interactions and resolutions
• Develop a strong understanding of SQUIRE’s products and services to provide effective support
• Deliver excellent service by ensuring a positive and professional customer experience
• Identify recurring issues and share feedback with the team to improve processes
• Contribute to maintaining and updating internal knowledge base articles

Skills

• 1+ years of technical support experience
• Prior experience and understanding of Android, Apple, Mac, PC technology and operating systems
• An outside-the-box thinker and problem solver, able to diagnose problems even when there isn't a manual
• Ability to work 40 hour work-week
• Excellent oral and written communication skills
• Understanding of Payment Processing and Payment devices
• Flexibility to work weekends/evenings

Benefits

• New hire stock grant
• 100% employer paid medical, dental, and vision insurance for you and your dependents
• 401K plan with company contribution
• Generous PTO and Parental Leave policies

Company Overview