[Remote] Bilingual Case Manager

Note: The job is a remote job and is open to candidates in USA. Crisp Recruit is a firm focused on immigration and nationality law, emphasizing a personalized and compassionate approach to client service. They are seeking a Bilingual Case Manager to manage client onboarding and support throughout the immigration process, ensuring clients feel informed and at ease during their journey.

Responsibilities

• Own client onboarding from day one, review attorney consultation notes and the signed representation agreement, identify case type and parties, and create a customized document checklist tailored to case and country of origin
• Set clients up in the immigration practice management system, configure questionnaires, language settings, and reminders, and send the initial onboarding email with clear steps and timelines
• Host the Zoom onboarding meeting two days after the initial email, answer questions, align expectations, and establish a weekly cadence for follow ups during onboarding
• Coordinate documents and data collection, review uploads for completeness and accuracy, request missing items, and guide clients on acceptable formats and sources
• Draft clean, client ready cover letters and assemble preliminary packets, then route for attorney review. Support online filings through USCIS and Department of State portals when directed
• Maintain proactive status updates, provide “no update yet” check ins so clients feel supported while cases are pending, and prepare files for interview readiness
• Field inbound calls and one off questions with patience and clarity, escalating issues that require attorney input
• Collaborate closely with the attorney and case team, deliver concise updates, spot risks early, and uphold data integrity across systems
• Model the firm’s service standard, blend technical accuracy with warmth, and help strengthen long term client relationships

Skills

• Bilingual fluency in English and Spanish, non negotiable, with clear, empathetic written and verbal communication
• Client-facing experience in customer service, patient coordination, or legal support roles; immigration experience is a plus
• Detail focus and accuracy, comfortable working with forms, checklists, and document standards
• Ownership and resourcefulness, you bring solutions, ask smart questions, and move work forward independently in a remote setting
• Tech readiness: confident with practice management software (such as Clio and Docketwise), online filing portals, document management tools (including OneDrive and Microsoft products), and phone systems such as RingCentral

Benefits

• Training and support: onboarding includes a 30, 60, 90 plan built with the team.
• Future bonus structures are possible but not promised.

Company Overview