Customer Service Representative - Wilkes-Barre

Berkshire Hathaway GUARD Insurance Companies is a nationwide Property & Casualty insurer backed by Berkshire Hathaway, offering supportive leadership and opportunities for growth. They are seeking a Customer Service Representative to be the voice of the company, providing exceptional service and support to insureds, agents, and partners through effective communication and problem-solving skills.

Responsibilities

• Be the first point of contact for insureds, agents, providers, claimants, vendors, and other callers via inbound and outbound phone calls
• Answer questions about our insurance products and services with clarity and professionalism
• Take ownership of each interaction, aiming for first‑contact resolution whenever possible
• Resolve inquiries or smoothly escalate complex issues to the right team
• Accurately document customer interactions and maintain detailed records
• Use our systems, tools, and knowledge resources to deliver timely, accurate information
• Consistently provide polite, courteous, and empathetic service—even in challenging situations
• Share customer feedback to help us continuously improve our service experience

Skills

• Excellent communication, problem solving skills, and attention to detail are essential, along with a customer-focused approach
• Ability to work in fast-paced environment
• Demonstrate empathy and understanding towards customer concerns
• Proficient use of a computer system and relevant software
• A commitment to delivering exceptional customer service
• Previous call center experience preferred

Benefits

• Hybrid schedule: 2 days remote / 3 in‑office
• Predictable hours (no nights, weekends, or holidays)
• Competitive pay + generous PTO
• Medical, dental & vision starting day one
• 401(k), tuition reimbursement & longevity bonuses

Company Overview