[Remote] Customer Support Specialist

Note: The job is a remote job and is open to candidates in USA. QuoteIQ is a fast-growing SaaS CRM company focused on home service providers. They are seeking a personable, tech-savvy Customer Support Representative to assist new and prospective customers by hosting Zoom calls, handling inquiries, and troubleshooting issues.

Responsibilities

• Hosting Zoom calls with prospective customers, walking them through our CRM platform and answering questions in real time
• Handling customer inquiries via email, phone, and tech support tickets
• Troubleshooting issues and guiding users through solutions clearly and confidently
• Documenting recurring problems and collaborating with the team to improve support resources
• Being a friendly, reliable first point of contact that leaves customers feeling taken care of

Skills

• Strong communicator — written, verbal, and on video calls
• Comfortable learning and clearly explaining software tools (CRM or SaaS experience is a big plus)
• A natural problem-solver who stays calm and helpful under pressure
• Previous customer service experience
• Weekend availability is a huge bonus but not required

Benefits

• Commission opportunities on top of your base pay
• Weekend hours available for those who want them (additional earning potential)

Company Overview