[Remote] Customer Success Engineer

Note: The job is a remote job and is open to candidates in USA. Dataiku is the Platform for AI Success, focused on delivering meaningful outcomes with business analytics, AI/ML, and Gen AI. As a Customer Success Engineer, you will enhance product adoption and user engagement while collaborating with Sales Engineers to drive customer satisfaction and retention.

Responsibilities

• Help define the role, building programs and automations for repeatable, scalable use across AMER
• Develop and A/B test enablement programs to identify the most effective ways to drive user adoption and satisfaction at scale
• Execute demonstrations of new product features and conduct hands-on workshops in collaboration with Sales Engineers
• Focus on onboarding and increasing user retention by educating customers on best practices within the Dataiku platform
• Establish regular touchpoints to advise users on applying Dataiku to their specific business needs and use cases
• Execute programs to create self-sustaining enablement and "communities of practice" within customer accounts, capture and document client use cases and stories to share the impact of their work
• Collaborate with Account Executives and Sales Engineers to identify expansion opportunities that drive additional value

Skills

• Foundational Experience: 0-1 years in sales engineering, technical consulting, or data science roles with a track record of customer satisfaction
• Entrepreneurial Mindset: Ability to navigate ambiguity, build consensus, and work with urgency to define a new segment's success
• Communication Excellence: Strong written and oral presentation skills, with the ability to tailor messaging to both no-code and high-code users
• Public Speaking: A knack for engaging with all levels of customer teams, from individual contributors to leadership
• Travel: Willingness to travel up to 25% across the AMER region
• Technical Proficiency: Hands-on experience with data storage and computing infrastructure (SQL, Kubernetes, etc.) and proficiency with Python, R, or SQL
• Platform Certifications: Dataiku Advanced Designer, Snowflake SnowPro Core, or Databricks Business Analyst certifications
• Strategic Vision: Experience building and operating communities of practice or scalable post-sales programs
• Intellectual Curiosity: A never-ending desire to learn new solutions and translate features into business value

Benefits

• Stock options
• Medical, dental, and vision plans
• Flexible spending accounts
• Pre-tax commuter benefits
• A 401k company match
• Paid vacations and sick leave
• Paid parental leave
• Employer paid disability coverage
• Additional health and wellbeing perks and benefits

Company Overview

Company H1B Sponsorship