[Remote] Sales Operations Specialist

Note: The job is a remote job and is open to candidates in USA. McGraw Hill is a leading provider of educational materials for Grades PreK-12, dedicated to accelerating student success. They are seeking a Sales Operations Specialist to process requests for the Sales Field, manage workflows, and enhance relationships with sales teams.

Responsibilities

• Create quotes, samples, pilots, and “free with orders” upon request from Sales Representatives via phone or email
• Convert leads from national and local marketing efforts into contacts within SFDC
• Troubleshoot and resolve order issues (sales orders, samples, pilots, and free-with-order requests) as needed by Sales Representatives
• Collaborate with Sales and CSOM leadership to drive process improvements while maintaining strong, trust-based relationships with Direct Sales teams
• Communicate information clearly, quickly, and accurately—both verbally and in writing—tailored to sales teams and customers
• Manage high-volume workflows by producing multiple applications and proposals simultaneously in a fast-paced environment, while adhering to policies and procedures

Skills

• Bachelor's degree preferred, with experience and understanding of the industry and how educational products are sold and delivered
• Strong customer service orientation with a proven ability to meet service level expectations in fast-paced environments
• High-speed, accurate data processing skills with strong attention to detail as well as exceptional analytical, research, and problem-solving abilities
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and comfortable using SFDC or similar tracking tools
• Demonstrated ability to build and maintain strong relationships across all levels of an organization
• Knowledge of internal systems such as Oracle, Product Data Hub, Enterprise Data Warehouse and Sales Force

Benefits

• A full range of medical and/or other benefits may be provided, depending on the position offered.

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