[Remote] Customer Service Representative (REMOTE)

Note: The job is a remote job and is open to candidates in USA. Equitable is a company dedicated to helping clients secure their financial well-being. They are seeking a Customer Service Representative to handle incoming inquiries regarding insurance products and provide exceptional customer service while adhering to operational policies and training requirements.

Responsibilities

• Answer an average of 45-55 inbound calls per day, ranging from simple requests to market sensitive complex inquiries from Clients and Financial Professionals
• Deliver exceptional customer service while adhering to Attendance guidelines, Quality, Productivity, Availability, ACW, and Adherence goals established by the department
• This position requires active participation and successful completion of customer service training and other training to remain current with operational policies, new products and procedures

Skills

• High School Diploma
• 1+ years of customer service experience with superior customer service skills
• College degree
• A strong commitment to our customers
• Prior customer service experience with superior customer service skills
• Knowledge of Death Claim Retirement and Life Insurance products with an understanding of the financial market
• Ability to work alone and with a team in a highly structured environment
• Ability to research and effectively utilize available knowledge/ product resources
• Excellent interpersonal and communication skills, ability to provide appropriate and understandable responses to resolve customer inquiries via the phone, by utilizing research and analytical skills
• Ability to learn and retain a large amount of detailed information within a short period of time
• Ability to multitask and use multiple systems simultaneously
• Strong work ethic, demonstrates commitment, dedication, highly engaged and involved in the job
• High degree of professionalism; inclusive and collaborative work style
• Exceptional quality and service focus; highly productive and performance-driven
• Flexible/Adaptable – ability to work effectively in a variety of situations and respond to change in a positive manner
• Successfully manage a heavy call volume and sedentary nature of job. Required to sit at a workstation while on the telephone for 90% of the working day
• Reliable; ability to meet attendance and punctuality standards

Benefits

• Medical
• Dental
• Vision
• A 401(k) plan
• Paid time off

Company Overview