Customer Support Representative I (Order Entry / Hybrid / Day Shift)

HemaSource, Inc. is a company that revolutionizes the way ambulatory clinics manage their logistics, combining cutting-edge data analytics with top-tier customer service. The Customer Support Representative I will assist customers through various channels, process orders, and collaborate with internal teams to enhance the customer experience.

Responsibilities

• Support customers via phone, email, and chat
• Process orders, returns, and account updates with accuracy
• Help customers with shipping, delivery tracking, and issue resolution
• Partner with teams across Operations, Sales, and Purchasing
• Keep customer information organized and up to date
• Look for ways to improve processes and the overall customer experience

Skills

• Experience in customer service, call center, or order entry (1–2+ years preferred)
• Strong communication and problem-solving skills
• Detail-oriented with the ability to stay organized in a fast-paced environment
• Comfortable using Microsoft Office; ERP/CRM experience is a plus

Benefits

• $0 premium medical, dental, and vision insurance options
• Paid time off + 401(k) with company match (up to 5%)
• Tuition reimbursement

Company Overview