[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Brindlee Mountain Fire Apparatus is seeking a qualified Customer Service Representative for their sister company, Rural Metro Fire. The CSR will be the first point of contact for members, ensuring a positive experience through timely account updates, clear communication, and exceptional service while supporting special projects and collaborating with team members.

Responsibilities

• Demonstrate strong verbal communication and active listening skills
• Answer and return inbound calls, resolve inquiries, and provide accurate information about products and services
• Assist customers with account updates, billing questions, and membership details
• Maintain detailed and accurate records in the membership billing system
• Participate in outbound calls for billing collections and follow-up
• Work closely with colleagues to resolve issues and ensure positive, productive communication
• Support cross-training initiatives and assist other team members when needed
• Adhere to company policies, confidentiality standards, and information security protocols
• Perform other duties as assigned by management

Skills

• High School Diploma or equivalent required
• Proficiency with Microsoft Office Suite
• Strong oral, written, and interpersonal communication skills
• Ability to work independently in a remote environment with reliable internet access
• Bilingual skills are a plus
• Previous customer service or call center experience preferred

Benefits

• Comprehensive benefits package including health insurance
• Paid time off
• Training opportunities

Company Overview