Customer Service Representative

Veritiv is a leading full-service provider of packaging solutions, serving a wide range of industries. The Customer Service Representative will provide high-touch service to customers, ensuring timely communication and resolution of inquiries, orders, and complaints.

Responsibilities

• Accurately enter customer orders into the SAP system and provide timely follow-up via phone, email, fax, or through Sales Representatives
• Support inventory control by reviewing historical data and assisting in managing stock levels during order processing
• Provide internal support to Outside Sales Representatives and assist with sales initiatives
• Collaborate with internal departments and other divisions to resolve customer issues efficiently
• Review customer purchase orders and contracts to ensure accuracy and compliance
• Prepare customer quotes, sample requests, formal proposals, and generate sales leads for potential accounts
• Manage customer complaints related to product use, including coordinating returns and replacements of defective parts
• Process order modifications and communicate changes to ensure customer satisfaction

Skills

• Proven experience handling complex orders under tight deadlines
• SAP Experience
• 1-3 years of related job experience
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment
• Proficient with Microsoft Office Suite
• High School Diploma/GED

Benefits

• Healthcare benefits
• 401k
• Paid time off
• Tuition reimbursement

Company Overview