[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Corteva Agriscience is focused on building the future of agriculture through innovation and technology. They are seeking a Customer Service Representative to oversee order entry and fulfillment, ensuring accurate and timely delivery of products while collaborating with internal teams and customers.

Responsibilities

• Serve as the primary point of contact between customers, sales, and cross‑functional partners
• Manage complex customer orders across multiple sourcing locations, transportation modes, and products
• Act quickly to resolve issues, remove roadblocks, and keep orders moving
• Process routine and complex customer orders using systems such as SAP, Elemica, SeedWare, and related tools
• Own service resolution end‑to‑end, leading corrective actions when issues arise
• Train and support retail partners on SeedWare order and account management
• Championing the customer experience while balancing business priorities
• Collaborate closely with CSR peers and Sales teams to deliver seamless service

Skills

• High school diploma or equivalent required
• Experience in customer service, supply chain, planning, invoicing, or related functions
• Strong communication and relationship‑building skills
• Comfort with technology, including Microsoft Office, and ability to learn new systems
• Ability to manage competing priorities with a sense of urgency
• Confidence in addressing customer issues and driving solutions
• Flexibility to work additional hours during peak seasonal demand
• Associate degree preferred

Benefits

• Numerous development opportunities offered to build your skills
• Health benefits for you and your family on your first day of employment
• Four weeks of paid time off and two weeks of well-being pay per year, plus paid holidays
• Excellent parental leave which includes a minimum of 16 weeks for mother and father
• Future planning with our competitive retirement savings plan and tuition reimbursement program

Company Overview