[Remote] Customer Service Professional- Inbound

Note: The job is a remote job and is open to candidates in USA. Timeline Optimization Group is dedicated to helping job seekers find opportunities before they are widely advertised. The Customer Service Professional will be responsible for answering phone calls, documenting outcomes, and assisting with mentoring new hires while ensuring a pleasant experience for callers.

Responsibilities

• Answer phone calls quickly and in a pleasant, professional manner, addressing each caller's needs
• Accurately document each call and the outcome in the billing system
• Identify situations for transferring or escalating calls to senior advisors or management
• File insurance information accurately and in a timely manner
• Mentor new hires and assist with special projects as assigned

Skills

• High School Diploma
• Understanding of Medicare, Medicaid, commercial billing, and HIPAA regulations
• Strong written and verbal communication skills with diverse individuals
• Ability to collaborate effectively with multi-departmental teams
• Detail-oriented with strong typing and data entry skills
• Previous medical billing and/or accounts receivable experience
• HIPAA certification
• Strong skills in Microsoft Office, particularly Excel

Benefits

• Comprehensive benefits package including retirement plan, health coverage, and paid time off
• Flexible scheduling and remote work opportunities
• Career development plans and weekly wellness seminars
• All necessary equipment provided for remote work

Company Overview