Junior IT Support Specialist

Serrala is the global leader in finance process automation, seeking a Junior IT Support Specialist to enhance their IT support team. The role involves managing endpoint devices, troubleshooting network issues, and maintaining support tickets while contributing to a collaborative environment.

Responsibilities

• Manage endpoint devices using Mobile Device Management (MDM) tools such as Microsoft Intune and Jamf Pro, ensuring that endpoints, AV equipment and cloud-based systems support optimal productivity for end-users
• Support and troubleshoot within Microsoft Intune, Entra ID and SharePoint environments
• Diagnose and resolve technical issues related to network interruptions, VPN connections, and other connectivity concerns
• Track and manage support tickets using Jira Service Management and create clear, accessible technical documentation and specifications in Confluence
• Other duties as assigned

Skills

• Bachelor's degree in computer science, Information Technology, or related field. Equivalent experiences will also be considered
• Experience in IT support or service delivery roles, with expertise across multi-platform environments, ideally including both PC and Mac systems
• Proficiency in networking fundamentals, including TCP/IP, VPNs, and routing
• Hands-on experience with Atlassian products (Jira, Confluence), ideally including Jira Service Management
• Strong understanding of M365 administration, Entra ID, and Intune
• Knowledge of IT security systems and protocols, particularly Microsoft Defender and monitoring tools
• Basic knowledge of Endpoint Application Support (incl. M365) and Autopilot
• Exceptional written and verbal communication skills in English
• German language skills are an advantage
• Strong collaborator who contributes actively to a supportive, solution-oriented team environment
• Customer service & problem solving skills

Benefits

• Medical, Dental, and Vision Insurance - available to you from your first day of employment
• Paid Parental Leave
• 401(k) - dollar for dollar matching up to 4% with immediate vesting and contribution eligibility beginning 30 days from the start of employment
• Up to a $275 monthly reimbursement for phone and internet
• Employee Assistance Program
• LifeMart - discounts on travel, food, products, and services
• Regus – mobile office space available for Serralians for team meetings, department gatherings, and project collaborations

Company Overview

Company H1B Sponsorship