[Remote] Customer Service Associate II

Note: The job is a remote job and is open to candidates in USA. National General, a part of The Allstate Corporation, offers a range of insurance products and is seeking a Customer Service Associate II. The role involves providing quality customer service by handling inbound calls related to property insurance, assisting borrowers and agents, and processing complaints and premium disbursements.

Responsibilities

• Cross trains to assist with borrower follow ups
• Assists answering questions in the help desk
• Meets and maintains availability standards, schedule adherence and attendance guidelines
• Updates records and note system as required
• Disbursements of Property Insurance Premiums
• Handles inbound telephone calls from borrowers, Insurance Agents/Carriers regarding premium disbursements and property insurance in order to resolve customer inquiries
• Delivers timely, accurate customer service ensuring the highest level of satisfaction

Skills

• High School Diploma or GED
• 0-2 years experience
• Cross trains to assist with borrower follow ups
• Assists answering questions in the help desk
• Meets and maintains availability standards, schedule adherence and attendance guidelines
• Updates records and note system as required
• Disbursements of Property Insurance Premiums
• Handles inbound telephone calls from borrowers, Insurance Agents/Carriers regarding premium disbursements and property insurance in order to resolve customer inquiries
• Delivers timely, accurate customer service ensuring the highest level of satisfaction
• High School Diploma or GED
• 0-2 years experience

Company Overview