[Remote] Contractor Relations Specialist

Note: The job is a remote job and is open to candidates in USA. RemoteHunter operates within the legal services support industry, focusing on delivering litigation support through a network of independent contractors. The Contractor Relations Specialist plays a central role in supporting independent contractors by ensuring they have the necessary information and tools to perform effectively, while also maintaining high service standards and coordinating between various teams.

Responsibilities

• Conduct daily reviews of key performance indicators and service activities; perform outreach and escalate issues as needed
• Manage payment inquiry queue, resolving straightforward issues or routing them appropriately
• Review contractor payment reports regularly, including payments, balances, and digital wallet transactions
• Monitor and update contractor credentials such as registrations, driver’s licenses, and insurance documentation
• Ensure contractor profiles are accurate and communication preferences are aligned
• Maintain logs of active issues, ensuring follow-up until resolution
• Respond to contractor notes and inquiries in internal systems; escalate as appropriate
• Handle urgent contractor support calls and determine resolution paths
• Manage actionable emails including affidavits, job questions, and payment requests
• Assist with sourcing contractor registrations and documentation from county offices
• Support recruitment and onboarding through profile creation and system setup
• Participate in special projects and team initiatives as needed

Skills

• High school diploma or equivalent required; associate's or bachelor's degree or equivalent experience preferred
• 1-2 years of experience in a similar role, preferably in legal or contractor management
• Strong organizational skills with ability to manage multiple tasks and timelines
• Excellent verbal and written communication skills
• Proactive problem-solving ability
• Strong interpersonal skills for building positive relationships
• Attention to detail in documentation and operational standards
• Proficiency with Microsoft Office and familiarity with CRM systems
• Analytical skills to interpret data and trends for informed decisions
• Associate's or bachelor's degree or equivalent experience

Benefits

• 401(k) Match
• Medical, Dental, & Vision Insurance with 85% of employee premiums and 70% of family premiums covered
• Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment Insurance
• 20 Days of Paid Time Off
• 11 Paid Holidays
• Mental health and volunteering time off (“Be Me Time”)
• Matching Gift Program
• Monthly Internet Stipend for remote employees

Company Overview