[Remote] Vacation Rental Specialist

Note: The job is a remote job and is open to candidates in USA. Breckenridge Grand Vacations is a locally owned resort developer with a 40-year history in Summit County, recognized as a Top Workplace for its employee-focused culture. The Vacation Rental Specialist will manage reservations, optimize inventory, and provide outstanding service to guests and owners, contributing to the company's mission of creating unforgettable vacation experiences.

Responsibilities

• Assist guests and owners via phone and email with vacation rental inquiries, bookings, and modifications
• Provide accurate information on availability, rates, and policies
• Resolve concerns promptly, ensuring high satisfaction
• Maintain and update property availability across all booking channels (OTAs, extranets, etc.)
• Audit reservations from OTAs and internal systems for accuracy
• Process rental contracts, income distributions, and owner payouts
• Manage holds, blocks, and promotional inventory for upcoming seasons
• Support yield management strategies to maximize occupancy and revenue
• Generate weekly/monthly reports on rental performance, income distribution, and channel analytics
• Assist with month-end closing and forecasting
• Promote ancillary services (travel insurance, transportation) to enhance guest experiences
• Generate leads and schedule tours by offering promotional packages
• Collaborate with Marketing/Sales on cancellations, reschedules, and special offers
• Ensure all OTAs adhere to company policies and rate structures
• Document guest interactions and reservation details in property management software
• Identify and onboard new distribution channels to expand reach
• Support Owner Relations and Accounting teams with inventory or payment discrepancies
• Assist in training new hires as needed
• Participate in staff meetings and company initiatives (e.g., sustainability programs)
• Perform duties of an Owner Support Specialist when required
• Complete assigned projects with measurable results

Skills

• High school diploma or equivalent (GED)
• 1+ years of experience in customer service, hospitality, or vacation rentals
• Strong verbal and written communication skills
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Ability to multitask in a fast-paced environment
• Basic math skills (calculating rates, discounts, percentages)
• Professional phone etiquette and problem-solving ability
• Willingness to learn property management systems
• Previous experience in timeshare, resort operations, or vacation rental management
• Familiarity with OTA platforms or PMS software
• Knowledge of revenue management or inventory optimization
• Sales experience (upselling packages, travel insurance, tours)
• Experience with reporting tools (Excel pivot tables, BI software)
• Bilingual skills

Benefits

• Health, vision, and dental insurance plans
• Company-paid life insurance coverage
• Voluntary Life and Accidental Death/Dismemberment Insurance
• HSA and FSA-Dependent Care Accounts
• Retirement plan
• Generous paid time off (PTO) and sick leave to support work-life balance
• Volunteer Time Off - Paid opportunities to give back to Summit County
• Bereavement leave
• Biannual bonuses
• Tuition Reimbursement Program
• Employee Wellness programs to support physical and mental health
• Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners’ program

Company Overview