[Remote] Communications Analyst

Note: The job is a remote job and is open to candidates in USA. Aventiv Technologies is a company focused on providing innovative solutions, and they are seeking a Communications Analyst. The role involves examining and analyzing calls and video visits for state agencies to support investigations, ensuring that all requirements are met and escalating intelligence as necessary.

Responsibilities

• Review calls from a correctional agency and meet targeted requirements with the ability to recognize key words, phrases, cryptic messages, slang/gang terms and other hidden messages and disseminate
• Examine and analyze a variety of call recordings and escalate intelligence regarding victims, and persons suspected of violating statutes, policies and/or procedures, or program requirements administered by the assigned agency
• Watch multiple video sessions from a Facility at the same time and ensure all requirements are met for the visit
• Decide based on what is seen in the video to take action on the Visit and ensure proper escalation is handled if needed
• Examine and analyze a variety of call recordings and respective intelligence regarding improper or unlawful activities including but not limited to - resulting in the diversion of controlled drugs, assault or any other bodily harm (physical or sexual), weapons location, cell phone location, escape, and suicide
• Immediate notification to Investigations Manager and/or Other Guarded Exchange senior staff to include but not limited to eminent danger, child abuse, elderly Abuse, kidnapping, staff involvement with offenders, staff misconduct, and any staff sexual contact
• Listens to or reads through material in one language, ascertains understanding of the meaning and context of that material, and converts it into a second language, making sure to preserve the original meaning
• Proofread translated material for grammar, spelling and punctuation accuracy and return it in the required format
• Performs other related work as assigned

Skills

• High School Diploma or equivalent
• Ability to multitask
• Computer literate, specifically in Microsoft Office and Google Suite
• Functional typing skills
• Detail oriented with specific emphasis on listening skills
• Ability to maintain confidentiality relating to work performed
• Ability to work in a secured team environment
• Excellent proofreading skills with the ability to identify grammar, spelling, and punctuation errors
• Bachelor's degree in criminal justice, Business Administration, or related discipline
• Ability to communicate effectively in second language

Benefits

• Health Insurance
• 401(k)
• Disability
• Life Insurance
• Paid Time Off
• Voluntary Benefits

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