[Remote] Collection Customer Service Agent

Note: The job is a remote job and is open to candidates in USA. National Bank of Canada is seeking a Collection Customer Service Agent to join their team. In this role, you will help clients by suggesting payment agreements and establishing trust-based relationships to improve their financial health.

Responsibilities

• Contact clients and establish trust-based relationships
• Analyze and understand large amounts of information in order to properly assess clients' financial situation
• Listen to clients’ needs and resolve their issues
• Set up solutions that are adapted to clients' financial situations
• Educate clients on their financial situation and highlight the benefits

Skills

• High school diploma
• Customer service and advisory experience
• Aptitude for building strong relationships and proactively establishing ties with clients
• Bilingualism (English/French) because the sector works with English-speaking and French-speaking clients
• Additional required languages: English, French

Benefits

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferential banking services
• Involvement in community initiatives
• Telemedicine service
• Virtual sleep clinic

Company Overview