[Remote] Client Success Executive

Note: The job is a remote job and is open to candidates in USA. Altera Digital Health is a leading provider of ambulatory EHR solutions, and they are seeking a Client Success Executive to join their TouchWorks team. This role focuses on building strong client relationships and ensuring customers receive maximum value from the platform while supporting long-term satisfaction and retention.

Responsibilities

• Partner closely with Client Delivery and Account teams to support the overall client experience
• Act as a key point of contact for a portfolio of TouchWorks clients
• Build strong, trusted relationships with stakeholders, including clinical and operational leaders
• Proactively engage with clients through regular check-ins to understand their goals, challenges, and feedback
• Support client success initiatives, including adoption, satisfaction, and retention efforts
• Contribute to Net Promoter Score (NPS) and overall client experience goals
• Collaborate with internal teams (product, support, delivery) to resolve issues and improve outcomes
• Balance client interaction with internal coordination and planning

Skills

• 0–3 years' experience in a client-facing, customer success, or account support role
• Strong communication and relationship-building skills
• A genuine interest in healthcare technology and improving client outcomes
• Highly organised with the ability to manage multiple priorities
• Positive, proactive attitude with a willingness to learn
• Comfortable engaging with a range of stakeholders
• Experience in healthcare IT, EHR systems, or digital health
• Exposure to Customer Success, Account Management, or client delivery environments

Benefits

• Career Growth: Clear progression opportunities within a growing business unit
• Meaningful Work: Support healthcare providers in delivering better patient care
• Exposure: Work closely with clients and internal teams across the organisation
• Supportive Environment: Hands-on onboarding, mentorship, and ongoing development

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