[Remote] Bilingual Customer Support Specialist

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is connecting candidates with a company that operates in the commercial and home services industries, providing a photo documentation and productivity app. The Bilingual Customer Support Specialist will serve as the primary support contact for Spanish-speaking users, delivering technical assistance and ensuring equal support and resources for Spanish-speaking contractors.

Responsibilities

• Provide technical support via email, chat, phone, and Zoom, resolving complex app and integration issues
• Serve as the primary support contact for Spanish-speaking users
• Create and maintain bilingual Help Docs, including translating and updating content
• Translate in-app content, marketing materials, and business terminology for various teams
• Manage and update Spanish video content in collaboration with other departments
• Troubleshoot issues, document bugs and feature requests using Jira, BugSnag, and Datadog
• Support Sales and Customer Success with outreach, account conversion, retention, and collections for Spanish-speaking customers
• Train new hires, contribute to internal knowledge bases, and assist in hiring processes

Skills

• 1-2 years of customer-facing support experience; technical, SaaS, or technology environment experience preferred
• Full fluency in English and Spanish, including translation with a focus on SaaS and business terminology
• Strong troubleshooting skills and a methodical problem-solving approach
• Clear written and verbal communication with a customer-first mindset
• Continuous growth mindset with a focus on learning and improvement
• Creativity and innovation in problem-solving
• Experience with help desk platforms like Help Scout, Intercom, or Zendesk is a plus
• Experience writing or translating technical or marketing content preferred
• Familiarity with Jira, Notion, Guru, BugSnag, or Datadog is a plus

Benefits

• Equity
• Other benefits (not specified)

Company Overview