[Remote] Associate Renewals Specialist - SMB

Note: The job is a remote job and is open to candidates in USA. Chainalysis is a leader in blockchain technology, helping organizations navigate the complexities of blockchains. The Associate Renewals Specialist - SMB will manage customer support escalations, execute renewals, and enhance the customer journey for small and medium-sized cryptocurrency businesses.

Responsibilities

• Manage customer support escalations, prepare/execute renewals and work with the team to keep our machine running like clockwork
• Train to be an expert in our product suite and connect existing customers with the best solutions to achieve their business goals and regulatory responsibilities
• Partner with the team and revenue operations to execute automation and internal AI systems to increase capacity, tackle tough problems, and improve the customer journey
• Drive adoption by developing a strong understanding of customer satisfaction, the renewal process, and what it takes to help our customers succeed
• Learn to create and execute a data-driven approach to prioritize and manage customers at scale, enabling growth in a high-volume, low-touch environment

Skills

• Understanding and some experience of a software sales cycle
• Eager to learn the ropes in building a new type of customer journey
• Grow understanding of renewals and account management
• Identify pain points and communicate the value of solutions
• Lead customers through a successful renewal process
• Manage customer support escalations
• Prepare/execute renewals
• Train to be an expert in product suite
• Connect existing customers with the best solutions to achieve their business goals and regulatory responsibilities
• Partner with the team and revenue operations to execute automation and internal AI systems
• Drive adoption by developing a strong understanding of customer satisfaction and the renewal process
• Create and execute a data-driven approach to prioritize and manage customers at scale
• An awareness of regulatory responsibilities for crypto businesses
• Basic knowledge of the small-to-medium crypto customer's business goals

Company Overview