[Remote] Appointment Setter - Inbound/Outbound (Remote)

Note: The job is a remote job and is open to candidates in USA. Bath Fitter is an industry leader in bathroom renovations, seeking driven, customer-focused professionals to join their team as Contact Center Representatives. The role involves handling inbound and outbound calls, scheduling appointments, and delivering exceptional customer experiences.

Responsibilities

• Handle 100+ inbound & outbound calls daily
• Schedule in-home & virtual appointments for our sales teams
• Deliver an exceptional customer experience on every interaction
• Engage with customers via phone and chat
• Follow up on leads from web, social, and marketing campaigns
• Navigate multiple systems (up to 3 at once) while staying organized
• Track performance using metrics and CRM tools

Skills

• 1–2 years of call center, inside sales, or customer service experience
• Strong communication skills—clear, confident, and professional
• Comfortable in a high-volume, performance-driven environment
• Ability to work independently in a remote setting
• Dedicated quiet workspace + reliable high-speed internet
• Flexible to work evenings, weekends, and multiple shifts

Benefits

• Medical, Dental, Vision, Life Insurance
• 401K + Profit Sharing
• Paid Holidays + PTO + Mobile Days
• Growth opportunities—we promote from within

Company Overview