Technical Support Representative

Axis Communications is a network technology company that provides cutting-edge security solutions globally. The Technical Support Representative - Tier I role involves handling inbound technical support inquiries and ensuring customer satisfaction through effective communication and problem-solving.

Responsibilities

• Answer inbound customer inquiries via telephone, chat, and online helpdesk
• Collect and confirm database information for each customer
• Open and update cases in the customer relationship management system, documenting actions taken and outcome
• Provide first call resolution whenever possible and escalate calls/cases to technical or sales support as necessary
• Educate customers about website information availability
• Develop basic product knowledge

Skills

• Excellent communicator, written and oral
• Excellent customer service skills
• Time management and multi-tasking
• Strong computer skills
• Microsoft Office proficiency
• Detail oriented
• Relevant experience in a call center, customer service, or support environment, including troubleshooting calls
• Experience in a fast-paced environment
• Spanish language is always a plus!

Benefits

• Employer-offered training
• Tuition reimbursement
• Health, dental, vision, and fitness/health and wellness programs
• Paid parental leave
• Dependent care reimbursement account
• Generous vacation benefit
• 3-week sabbatical on your 5-year anniversary (and every 5 years after!)
• 401(k) program
• Employer matching

Company Overview