Pre-Sales Support Specialist I

BCBS Global Solutions is dedicated to providing easy access to healthcare abroad through digital innovation and human-centered care. They are seeking a Pre-Sales Support Specialist I who will serve as a primary point of contact for brokers and agents, support the sales process, and assist with pre-sales and implementation tasks.

Responsibilities

• Serve as a primary point of contact for a large broker and agent network via phone and email
• Build and maintain strong working relationships with brokers, MGAs, Blue Plans and internal sales partners
• Support sales directors and managers with quote and proposal preparation for short- and long-term products
• Partner with enrollment and accounts payable teams to help resolve commission and billing questions
• Support the pre-sales and underwriting process to ensure products are understood, implemented efficiently and positioned appropriately
• Assist with broker and agent onboarding and contract intake, review, processing and maintenance
• Collaborate closely with teammates to support application enrollments and ensure a smooth handoff across teams
• Create and distribute clear, accurate sales reports within tight timelines
• Maintain and manage contact data, including lead and business card information collected at conferences and events
• Support quality assurance activities and ongoing website testing to improve accuracy and usability
• Support planning and execution of trade shows, conferences and sales events
• Manage logistics including registration, shipping of materials, exhibit setup and breakdown
• Coordinate with vendors for events, client meetings, and promotional items
• Track expenses and budgets related to conferences and events

Skills

• You have a bachelor's degree or equivalent work experience
• You thrive in a client-service or sales-support environment and can manage multiple projects at once
• You communicate clearly and confidently, including with senior-level stakeholders
• You're adaptable, self-motivated and comfortable navigating changing priorities
• You're detail-oriented and take pride in delivering accurate, timely work
• This role requires obtaining a Health & Accident license within 90 days of hire (support provided)
• Experience working with brokers, agents, or insurance-related products
• Salesforce experience
• Spanish language skills

Benefits

• Competitive medical plans
• Telemedicine available
• Paid parental leave
• Employee assistance and wellness support 24/7
• Free international healthcare coverage
• Hybrid work model
• Work abroad arrangements available
• Generous PTO accrual program with carry-over option
• 9 paid holidays in addition to one floating holiday and one volunteer day
• Tuition reimbursement
• Career/Learning and development opportunities
• 401(k) with generous company match
• Pet insurance offerings
• Identify theft and legal coverages available
• Emphasis on well-being (Virtual well-being platform, monthly mindfulness events, and giveaways)

Company Overview