Payments & Records Operations Specialist - Hybrid

Zing Credit Union is committed to creating a supportive workplace where employees can grow. They are seeking a Payments & Records Operations Specialist to manage records and support payment operations, ensuring compliance and a seamless member experience.

Responsibilities

• Scan, index, and maintain records in compliance with retention policies and regulatory requirements
• Process returned mail and prepare records for secure off-site storage
• Support digital banking operations, including mobile deposits and wire transfers
• Respond to online banking inquiries and assist with member-related requests
• Assist with card services, fraud monitoring, and dispute support
• Audit and upload loan and account documentation
• Support quality assurance processes and internal compliance efforts
• Partner with internal teams to fulfill document and record requests

Skills

• High School Diploma or GED required
• Strong attention to detail and organization
• Ability to multitask in a fast-paced environment
• Excellent communication and problem-solving skills
• High level of integrity and confidentiality
• Familiarity with financial services operations or willingness to learn
• 1–3 years of experience in financial services, operations, or similar role preferred
• Basic understanding of regulatory/compliance environments is a plus
• Comfortable using Microsoft Office and learning new systems

Benefits

• Tuition reimbursement
• 2-week onboarding program
• Paid birthday off
• Company outings
• Potlucks
• Festive holiday parties
• Volunteer opportunities

Company Overview